Administrative & Secretarial Skills

Successful secretaries and administrators often require many of the same skills as senior staff in an organization. They are often the person in charge of some of the organization key correspondence, and also one of the first points of contact for visitors. Therefore, they must display a highly professional image at all times.
Being a professional secretary, or administrator, requires: excellent office skills, accurate filing, preparing for meetings, dealing with people, both on the telephone and face-to-face, exceptional interpersonal abilities, and first-class business writing and communication skills.
This program covers all of these, and more.